European Union's Charter of 54 Fundamental Rights
Right to good administration
- Every person has the right to have his or her affairs handled impartially,
fairly and within a reasonable time by the institutions and bodies of the
- This right includes:
- the right of every person to be heard, before any individual measure which
would affect him or her adversely is taken;
- the right of every person to have access to his or her file, while
respecting the legitimate interests of confidentiality and of professional
and business secrecy;
- the obligation of the administration to give reasons for its decisions.
- Every person has the right to have the Community make good any damage caused
by its institutions or by its servants in the performance of their duties,
in accordance with the general principles common to the laws of the Member
- Every person may write to the institutions of the Union in one of the
languages of the Treaties and must have an answer in the same language.